Susan Isaacs brings an unusual background to dog training. Before launching The Well-Heeled Dog, she spent more than fifteen years in corporate coaching, working with executives and employees on communication and behavior change. According to her site, she now applies that understanding of how people learn alongside her study of canine behavior—she holds a CPDT-KA certification and has trained with numerous behaviorists over her seventeen years in the field.
The business operates primarily through in-home sessions across the Los Angeles area, including West Hollywood, Beverly Hills, and Santa Monica. Their site describes a positive reinforcement approach and notes that for owners short on time, they can work directly with the dog first, then teach the owner how to maintain what's been established.
One area they emphasize is preparing households for life with both dogs and children. Isaacs is a licensed presenter for Family Paws Parent Education and Doggone Safe, and according to her site, she offers prenatal consultations and free safety workshops at schools, libraries, and hospitals. The business also provides group classes covering puppy foundations and AKC Canine Good Citizen preparation, alongside behavior work for issues like aggression or separation anxiety. Their site indicates referrals come from local veterinarians.